OAK BROOK, Ill. -- As part of an exclusive, CSP-sponsored study, Casey's General Store has claimed the title of cleanest restrooms against seven other convenience store chains in a national mystery shopper survey.
Conducted in partnership with CSP Information Group and Calgary, Alberta-based Service Intelligence this past winter, the survey examined areas of customer service ranging from employee greetings to interior and exterior cleanliness. A more complete write-up of the results appears in the June issue of CSP magazine.
Ranked [image-nocss] on a percentage basis, Ankeny, Iowa-based Casey's came in No. 1 at 90.6% with regards to restroom cleanliness. Altoona, Pa.-based Sheetz Inc. came in second with an 87.1% rating and Houston-based ExxonMobil's On the Run locations came in third at 81.8%.
A composite average of all eight chains came in at 79.2%, while the lowest performing chain came in at 63.6%.
While the study was not meant to award any one chain with an honor or distinction, the numbers appear to reflect the effort that the Casey's chain puts into both restroom and overall interior cleanliness.
The study involved a nationwide team of shoppers, who visited stores from eight regional and national chains in late February and early March of this year. The results came from an assessment of 1,200 completed questionnaires.
Other chains in the survey included New York-based Amerada Hess; Warrenville, Ill.-based BP; Laval, Quebec-based Circle K; Tulsa-based QuikTrip; and Houston-based Shell.
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