CSP/Service Intelligence Mystery Shop

Mystery Shop: 

Nice N Easy Grocery Shoppes

Canastota, N.Y.
No. of Stores: 
Number of mystery-shop audits conducted: 
Report Highlights
SectionScoreStudy Average
Fountain drinks 98.0% 93.0%
Sandwich cooler 96.3% 94.3%
Restrooms 93.8% 91.5%
Pump islands 91.7% 88.1%

Subsections where Nice N Easy Grocery Shoppes earned a score of 100%:

  • All lights in the store working
  • All on-duty employees well-groomed
  • Fountain-drink area fully stocked with supplies
  • Pump island & its pumps clean
  • Restroom properly stocked
  • Sandwiches look appealing (fresh and attractively presented)

Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.

Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.

About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.