CSP/Service Intelligence Mystery Shop
|Restroom properly stocked||100%||98.2%|
|All flavors on fountain-drink machine operational||94.8%||94.5%|
|Pomotion material for food combo deals||93.8%||93.8%|
|Working thermometer to test coffee temperature||89.5%||84.7%|
Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.
Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.
About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.