ATLANTA -- Radiant Systems Inc. has launched the Aloha TakeOut solution. Aloha TakeOut is an add-on software module for the industry-leading Aloha Point-of-Sale solutions that, according to the company, enables restaurants to manage takeout orders more efficiently, delivering faster service and higher-quality food, creating a better guest experience.
Takeout orders represent a growing share of our restaurants' total sales, and we needed a technology solution that would streamline this process and help ensure our takeout diners receive the quality food [image-nocss] and service they expect from Pei Wei, said KC Moylan, chief operating officer at Pei Wei Asian Diner. Aloha TakeOut is addressing this need with robust, yet simple-to-use, software that can be implemented easily with our existing POS infrastructure.
Serving customers off-premise is a growing trend in the table-service and quick-casual restaurant market. Today's busy consumer desires the convenience of eating at home without sacrificing food quality, while restaurant operators are seeking new ways to generate revenue and margin from existing real estate and equipment assets. The convergence of these trends has driven a rapid increase in demand for and availability of takeout service from table-service and quick-casual restaurants. With this evolution of the service model comes the need for new technology capabilities that traditional point-of-sale (POS) platforms do not offer. Through their POS systems, restaurant operators must be able to associate orders with customer names rather than table numbers, balance food preparation with expected customer arrival times and ensure guests experience minimal time waiting once they arrive to pick up their orders.
Increasing sales is the main goal of the growing takeout service model. Providing takeout service effectively requires a very specific set of new capabilities that go beyond the core POS functionality that is commonplace today. These new takeout capabilities need to be added to the POS workflow without complicating traditional dine-in guest service and overall restaurant operations, said Jeff Hughes, vice president of hospitality products at Radiant Systems. Aloha TakeOut delivers the necessary capabilities to drive sales and support takeout service in a way that is seamless and extremely cost-effective for the operator.
The Aloha TakeOut solution streamlines takeout service with features such as caller ID, an order management queue, Internet-style searches for guest names and orders, repeat prior-order and future delayed-order features and a guest database with multiple addresses and phone numbers, VIP status and a notes section. These features are presented through a user interface that minimizes steps needed to complete an order and payment. Together, they offer the restaurant operator increased productivity, improved service speed and enhanced management analysis.
Radiant's hardware and software solutions are deployed in more than 85,000 restaurants, retail stores, cinemas, convenience stores, fuel centers and other customer-service venues across more than 100 countries.
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