General Merchandise/HBC

Spanish-Language Usage Equals Higher C-Store Shopping Frequency

10% of Hispanics select convenience store because Spanish-speaking employee available

HOUSTON -- On average, Hispanics visit convenience stores more frequently on a monthly basis compared to non-Hispanics, according to a recently released report by The NPD Group, a leading market research company.

The report, "The Hispanic Convenience Store Shopper," finds that Hispanics overall made almost two more visits a month than non-Hispanics to major oil chain c-stores, and nearly one more visit over a 30-day period to traditional c-stores than non-Hispanics.

Among Hispanic shoppers, the higher visits frequency was largely attributed to Spanish-dominant shoppers (including bilingual and Spanish-only speakers), according to the recently released NPD report, which examines the typical c-store shopping behavior of Hispanics by level of acculturation and how it compares to non-Hispanics. English-dominant Hispanic shoppers were more comparable to non-Hispanics.

Hispanics on average also spent more at c-stores than non-Hispanics with spending levels among Hispanics increasing as acculturation level decreases.

Like non-Hispanics, convenience is the primary reason three out of four Hispanics select a c-store, and 10% of Hispanics select a c-store because a Spanish-speaking employee is available to them. The availability of motor fuel is of more importance to Spanish-dominant Hispanics than English-dominant Hispanics when it comes to store choice. In addition to higher frequency and spending levels, The Hispanic Convenience Store Shopper report findings also illustrate that Spanish speakers tend to buy a larger variety of items than more acculturated Hispanics.

"Hispanics are the fastest growing segment of the U.S. population, and an important segment for the c-store channel," said David Portalatin, NPD's c-store industry analyst. "As this report reveals, Hispanics share a common language but they are not homogenous. The key to attracting Hispanics is to understand their shopping behaviors, product purchase, brand preference, and reasons for selecting retailers as a population segment and by level of acculturation."

The NPD Group is a leading provider of reliable and comprehensive consumer and retail information for a wide range of industries. It helps clients identify new business opportunities and guide product development, marketing, sales, merchandising and other functions. Information is available for the following industry sectors: automotive, beauty, entertainment, fashion, food, home and office, sports, technology, toys, video games and wireless.

Members help make our journalism possible. Become a CSP member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Foodservice

Opportunities Abound With Limited-Time Offers

For success, complement existing menu offerings, consider product availability and trends, and more, experts say

Snacks & Candy

How Convenience Stores Can Improve Meat Snack, Jerky Sales

Innovation, creative retailers help spark growth in the snack segment

Technology/Services

C-Stores Headed in the Right Direction With Rewards Programs

Convenience operators are working to catch up to the success of loyalty programs in other industries

Trending

More from our partners