Who Is GasBuddy’s Perfect Pit Stop for Second-Quarter 2017?

By 
Greg Lindenberg, Editor, CSP

GasBuddy mobile app

BOSTON -- GasBuddy has issued its second-quarter 2017 report card revealing which gas-station convenience brands are the most likely to offer motorists a “perfect pit stop” ( #perfectpitstop).

The quarterly report card looks at coffee, cleanliness, customer service, outdoor lighting and restrooms.

“In order to stand out in an incredibly competitive space where consumers have countless options as to where to stop, convenience stores need to focus on quality,” said Frank Beard, convenience store and retail trends analyst for GasBuddy. “Based on the massive amount of GasBuddy data, it’s clear that the brands that made the list are doing something right—they are building strong customer loyalty by focusing on cleanliness, customer service and overall experience.”

  • Click here to view GasBuddy’s first-quarter 2017 report card.

Boston-based GasBuddy offers a consumer-based price-tracking app through which users can share and read millions of reviews and opinions about c-stores and gas stations. GasBuddy users have filed nearly 2 million reviews (9.7 million individual ratings) since the launch of the review feature in September 2016, covering more than 140,000 retail locations where gasoline is sold. GasBuddy compiled the findings by examining the ratings and reviews data between April 1 and June 30, 2017, only considering c-stores with more than 30 retail locations.

Most of the chains are among CSP's Top 202 convenience-store ranking for 2017. Here are GasBuddy's second-quarter category rankings by category …

Overall

Kelley's Market
Overall ranking
  1. Kelley’s Market, Rockford, Ill., with 48 locations, shot up the ranks in the second quarter, capturing the No. 1 spot in all six categories.
  2. QuikTrip, Tulsa, Okla.
  3. Kwik Trip, La Crosse, Wis.
  4. Wawa, Wawa, Pa.
  5. QuickChek, Whitehouse Station, N.J.
  6. Maverik, Salt Lake City
  7. Sheetz, Altoona, Pa.
  8. Hy-Vee Gas, West Des Moines, Iowa
  9. Army and Air Force Exchange Service (AAFES), Dallas
  10. Thorntons, Louisville, Ky.

Coffee

Coffee
Coffee ranking
  1. Kelley’s Market
  2. On the Run, Phoenix
  3. Wawa
  4. J & H Family Stores, Wyoming, Mich.
  5. QuikTrip

Cleanliness

QuikTrip
Cleanliness ranking
  1. Kelley’s Market
  2. QuikTrip
  3. Hy-Vee Gas
  4. Kwik Trip
  5. QuickChek

Customer service

Kwik Trip
Customer-service ranking
  1. Kelley’s Market
  2. QuikTrip
  3. Kwik Trip
  4. Wawa
  5. QuickChek

Outdoor lighting

Weigel's Stores
Outdoor-lighting ranking
  1. Kelley’s Market
  2. Weigel’s Stores, Powell, Tenn.
  3. Wawa
  4. QuikTrip
  5. Hy-Vee Gas

Restrooms

Restrooms
Restroom ranking
  1. Kelley’s Market
  2. Hy-Vee Gas
  3. QuikTrip
  4. Kwik Trip
  5. Wawa