Welcome to the second year of the Top 101, and we at CSP can’t say enough about how interesting it has been to compare this year’s list to last year’s. Looking at the new store counts shows just how the landscape is changing for some of the big boys (and the small ones, too). We detail those whirlwind changes on this report.
At this year’s Convenience Retailing University, being held Feb. 4-6 in Dallas, we will pull together as a true community to raise funds to fight Melanoma, which has tragically affected the lives of thousands, including two members of our own industry: Lynn Wallis, president and CEO of Wallis Cos.; and Mark McKinney, senior vice president of operations for Huck’s/Martin & Bayley Inc.
If we are honest with ourselves, c-stores are no longer more convenient than fast feeders or companies such as Amazon that deliver right to our door. What does the future hold for convenience, and how can we leverage technology and innovation to reinvent ourselves?
Clearly, c-stores have room for improvement. Some of this is simply a matter of more consistently executing on the basics and opportunities already discussed. But some of it shows a large gulf between consumer expectations and business realities.