If we are honest with ourselves, c-stores are no longer more convenient than fast feeders or companies such as Amazon that deliver right to our door. What does the future hold for convenience, and how can we leverage technology and innovation to reinvent ourselves?
Clearly, c-stores have room for improvement. Some of this is simply a matter of more consistently executing on the basics and opportunities already discussed. But some of it shows a large gulf between consumer expectations and business realities.