The 2017 mystery shop was conducted through unannounced, overt audits from April 24 to May 31. They took place between 9 a.m. and 5 p.m. any day of the week. Intouch Insight also conducted a separate covert audit focused on customer service.
York, Pa.-based Rutter's Farm Stores earned the best overall score with 99%.
Overall Brand Performance
|Rutter's Farm Stores||99.0%|
|Chain||Number of shops|
|Rutter's Farm Stores||65|
|Kum & Go||104|
* The number of sites shopped for each retailer were chosen based on chain size.