Turnover reaches high watermark
Associate turnover in c-stores is up 38% from 2015, and managers are also leaving 17% more frequently than they were last year, according to the association’s report.
That sharp turnover increase comes at a steep cost for both hourly store associates and assistant managers. To hire, train and equip a front-line team member, a retailer could pay $938 to $1,763, depending on number of stores in their system.
“Every single one of these guys in our stores is statistically leaving us on an annual basis, and then some,” Milam said. For assistant managers, the costs of turnover could ring up to as high as $7,400.