Employee issues top the list of [image-nocss] what challenges and frustrates store operators the most. It is easier to hire the right people who possess the right behaviors than it is to train the wrong people the right behaviors.
"Finding quality employees and reducing employee turnover are two of this industry's biggest challenges. Unfortunately, much of the turnover expense is due to hiring the wrong people. We have several initiatives underway to address these issues. The training that was provided to our managers on the interviewing tactics in this book has helped us reduce our employee turnover from 148% to 59%," said Paul Nanula, president and CEO of Wilson Farms Inc., Williamsville, N.Y., which operates 190 convenience stores and gas stations in the state of New York.
This book contains actionable "how-to" information that teaches store operators:
How to successfully navigate through the three phases of the interview process: Pre-Interview, Interview, and Post-Interview. 135 behavior-based competency-driven interview questions. 78 questions to prevent lawsuits. 20 questions to get job references talking. 7 pre-screening phone interview questions. 26 job application red flags. 12 body language clues to detect deception. 18 components of an effective job description. Convenience Store Coaches, Alexandria, Va., is a training and consulting firm specializing in developing high-performance workforces for the convenience industry. Areas of expertise include employee interviewing and selection; leadership development; performance management; customer loyalty; suggestive selling; and developing systems and process for identifying and developing future store managers.Click here for details.
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