LACROSSE, Wis. -- The last time Kwik Trip Inc. had turnover on its senior management team was in 2013, when Bob Thorud, vice president of operations, died after battling cancer. Some of the LaCrosse, Wis.-based company’s vice presidents have been there for 25 years, according to Director of Corporate Communications John McHugh, who is involved with the cultural elements related to hiring and training. The company has been able to maintain high executive retention despite having acquired more than 200 stores in the past four years. That's not exactly the norm, considering only 45% of surveyed companies were able to successfully retain employees during a transition, such as a merger or acquisition, according to PwC's 2017 M&A Integration Survey Report.
That loyalty starts at the top. “When a leader treats you with respect, humility and compassion, you never want to leave,” says McHugh, referring to Kwik Trip’s owner and CEO, Don Zietlow. Check out how he cultivates allegiance and retains talent through the tumultuous realities of mergers and acquisitions.