Pilot Flying J Q&As Measure Scandal's Effect

Following dropoff, application flow now higher than before federal raid, HR exec says

Robert Byington

Robert Byington

Today, our applicant flow is even higher than it was before April 15, 2013. In fact, it is the highest it has ever been at Pilot Flying J. Because we have kept the lines of communication open, and continue to update our employees, customers and the general public about our progress, it has helped us tremendously from a recruiting standpoint. New recruits recognize that we are a great company.

How did you get into this business?

I started college with a major in aviation and realized two years later that there were not a lot of opportunities in that field. I switched my major to Business Management and after graduation, entered the restaurant business working in operations and recruiting restaurant managers. During my business travels, I regularly purchased fuel at Pilot Flying J. Since I repeatedly stopped at the same location, I became friends with the Pilot employees and the general manager, who kept suggesting to me that I join the Pilot Flying J team. He convinced me to speak with his regional manager. They were both very persistent. I decided to pursue the opportunity, and after six months of working in operations at Pilot Flying J, they asked me to move to the corporate office in Knoxville, Tenn., to run all recruiting operations.

What do you find rewarding about this business?

There are so many things that I find rewarding about this business. Pilot Flying J services over a million customers every single day. It’s rewarding to know that by supplying fuel for so many trucks, we help move goods and services across the country. In essence, we help keep the economy moving.

As an HR leader, one of my greatest satisfactions is seeing the team members we hire succeed. We have a very team-oriented atmosphere here. I enjoy watching our employees work hard and be rewarded for their dedication, passion and boundless energy. We are always looking for great people to fill positions due to the continual growth of the company.

Click her to read the full Q&A with Byington.