WAWA, Pa. -- The Wawa convenience-store chain has earned a spot among some of the most respected supermarket chains in the United States for its customer experience.
Wawa tied for a No. 7 spot on the 2018 Temkin Experience Ratings and a No. 3 spot among supermarkets. The Temkin Experience Ratings are an annual customer-experience benchmark of companies based on a survey of 10,000 U.S. consumers.
Supermarkets accounted for nine of the top 20 brands on the list, inspiring Temkin Ratings to pull out a supermarket-only list, led by Wegmans, H-E-B and Publix.
"Supermarkets have been the highest-scoring industry since 2012, and this year was no different," said Bruce Temkin, managing partner of Temkin Group, Waban, Mass., "but the leadership has changed, as Wegmans jumped over H-E-B to earn the top spot."
Here's a look at the top chains on the supermarket list ...