Which Convenience-Store Brands Have the Best Customer Service?

By 
Brett Dworski, Associate Editor, CSP Magazine & Convenience Store Products

buc-ee's store

BOSTON -- Buc-ee’s has the highest convenience-store customer-service ratings in the nation, according to a new GasBuddy report. The “perfect pit stop” mobile app compiled its top c-store rankings based off each brand’s ability to assist customers and create a pleasant overall experience, traits that were rated in more than 2 million customer reviews.

The Lake Jackson, Texas-based chain wasn’t the only thriving brand, however. QuikTrip and Wawa were both the top-rated customer-service brands in six states, the most by any store brand. Lurking close behind were Chevron and Cumberland Farms, leading customer-service ratings in five and four states, respectively. Brands needed to have at least 20 locations in a state to be included in the analysis.

Click through for the state breakdown, by region, of America’s top c-store brands from Boston-based GasBuddy’s survey ...

New England

Cumberland Farms c-store

Connecticut: Cumberland Farms

Maine: Irving

Massachusetts: Cumberland Farms

New Hampshire: Irving

Rhode Island: Cumberland Farms

Vermont: Irving

Mid-Atlantic

Wawa gas station

New Jersey: Wawa

New York: NOCO Express

Pennsylvania: Wawa

East North Central

Sheetz gas station

Illinois: Kelley’s Market

Indiana: Casey’s General Store

Michigan: Holiday

Ohio: Sheetz

Wisconsin: Kwik Trip

West North Central

Iowa: Kwik Trip

Kansas: QuikTrip

Minnesota: Kwik Trip

Missouri: Hy-Vee

Nebraska: Kum & Go

North Dakota: Casey’s

South Dakota: Shell

South Atlantic

shell cstore

Delaware: Wawa

Florida: Wawa

Georgia: QuikTrip

Maryland: Wawa

North Carolina: QuikTrip

South Carolina: QuikTrip

Virginia: Wawa

Washington, D.C.: Shell

West Virginia: Sheetz

East South Central

speedway cstore

Alabama: Mapco

Kentucky: Thorntons

Mississippi: Murphy USA

Tennessee: Speedway

West South Central

caseys general store

Arkansas: Casey’s

Louisiana: RaceTrac

Oklahoma: QuikTrip

Texas: Buc-ee’s

Mountain

kum&go cstore

Arizona: QuikTrip

Colorado: Kum & Go

Idaho: Chevron

Montana: Sinclair

Nevada: Maverik

New Mexico: Chevron

Utah: Holiday Oil (UT)

Wyoming: Maverik

Pacific

chevron cstore

Alaska: Holiday

California: Chevron

Hawaii: Chevron

Oregon: Chevron

Washington: Cenex