Consumers' Choice

In-N-Out, Chik-fil-A, Starbucks, Cracker Barrel, more top R&I's chains survey

OAK BROOK, Ill. -- The results of Restaurants & Institutions' Consumers' Choice in Chains study name 39 chain restaurants as the consumer-voted, award-winning chains across 13 foodservice segments. Some 3,000 consumers were asked to rate nearly 120 chain restaurants on eight customer-satisfaction attributes: food quality, menu variety, value, service, atmosphere, cleanliness, reputation and convenience.

"The R&I Consumers' Choice in Chains award is a 'people's choice' award that sends a powerful message to the industry and beyond, for which these restaurants [image-nocss] have earned continued business and guest loyalty. The attributes they demonstrate clearly set them apart from others in each segment," said Dan Hogan, publisher of Restaurants & Institutions.

The 2009 Consumers' Choice in Chains winners are:

Burgers In-N-Out Burger, Platinum Red Robin, Gold Culver's, Silver Cafeteria/Buffet Golden Corral, Platinum Ryan's Grill, Buffet & Bakery, Gold Hometown/Old Country Buffet, Silver Casual Dining P.F. Chang's China Bistro, Platinum The Cheesecake Factory, Gold Mimi's Cafe, Silver Chicken Chick-fil-A, Platinum Zaxby's, Gold Wingstop, Silver Coffee/Snacks Starbucks, Platinum Krispy Kreme Doughnuts, Gold Dunkin' Donuts, Silver Family Cracker Barrel Old Country Store, Platinum Bob Evans, Gold Marie Callender's, Silver Italian Olive Garden, Platinum Romano's Macaroni Grill, Gold Carrabba's Italian Grill, Silver Mexican Baja Fresh Mexican Grill, Platinum Qdoba Mexican Grill, Gold Chipotle Mexican Grill, Silver Pizza Papa Murphy's Take 'N' Bake Pizza, Platinum Papa John's, Gold CiCi's Pizza, Silver Sandwich Panera Bread, Platinum Jason's Deli, Gold Einstein Bros. Bagels, Silver Seafood Red Lobster, Platinum Joe's Crab Shack, Gold Captain D's, Silver Steakhouse Outback Steakhouse, Platinum Lone Star Steakhouse & Saloon, Gold Texas Roadhouse, Silver Treats Jamba Juice, Platinum Haagen-Dazs, Gold Cold Stone Creamery, Silver