NEW ALBANY, Ind. -- FireKing Security Group has announced that its Field Services Group was recognized as a Certified Support Staff Excellence Center by The Technology Services Industry Association (TSIA).
"We are glad to honor FireKing Security Group for achieving this high industry standard," said Andrew Cromey, vice president of member success for TSIA. "TSIA's Support Staff Excellence program focuses on the key drivers in attaining, motivating and maintaining first-rate talent. Having earned the Certified Support Staff Excellence Center designation, FireKing has demonstrated a commitment to service excellence, with highly connected and engaged employees driving a positive customer experience."
FireKing is an asset protection company with expertise in traditional and intelligent safe manufacturing, distribution, sales and service. It has a self-performing service fleet covering all major metropolitan areas in the nation and two self-administered call centers managed by a single network.
"FireKing is fully engaged in the delivery of service excellence to the marketplace. We strive to maximize the return our customer's make in FireKing over the entire length of our relationship. This recognition from TSIA demonstrates our continued commitment to deliver to our customers the most secure, innovative and complete cash management solutions available," said Mark Essig, CEO of FKI Security Group.
FireKing joined TSIA, in part, to provide the service team with the necessary training and skills to improve customer interactions and increase productivity. FireKing committed to training its entire field technician staff in customer service through the TSIA certification process.
"Customer satisfaction is directly impacted by the quality of our field service capability, the investment we make in our people, our technology and our processes. Through this investment, we are able to offer superior service in the marketplace and bring more value to our customers," said Phillip Gilkes, chief service officer of FKI Security Group. "This is why we embarked with TSIA on the certification process, and why we are pleased to be recognized with this Certification of Excellence honor. It is a foundational element in our continuous improvement effort and an important part of our future."
FireKing Security Group manufactures a broad array of security products with service and support for businesses around the world. The products and services we offer focus on protecting customers' assets, people and vital information. FireKing Security Group's brands include Summit, Ascent, CSS, and NKL cash-handling and cash-validating products. FireKing Commercial Services has the infrastructure, scale and experience to deliver safe and commercial locksmithing services for all major brands across a wide range of industry segments.
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