PITTSBURGH -- Giant Eagle Inc. has taken delivery of NextChoice Inc.'s intelligent self-service kiosk ordering system. Powered by new IBM AnyPlace Kiosks, NextChoice said its flagship NextWave Intelligent Self-Service software suite is allowing customers in more than 30 Giant Eagle GetGo stores to place orders directly at the sandwich counter, significantly reducing lines and waiting time, while simultaneously allowing customers to shop in the store for additional grocery items.
"We are pleased with the results thus far," said Jon Fischer, business area director of Giant Eagle retail operations. "[image-nocss] By integrating into our IBM point of sale, NextChoice enables us to efficiently produce the right amount and variety of products to best meet customers' needs. In addition, we gain greater central management of our own promotions and menu design, enabling us to more quickly bring new initiatives to market."
Stratham, N.H.-based NextChoice said its Self-Service offering unifies customer ordering and payment with the collection and management of customer transaction data and preferences into one fully integrated, centralized solution platform.
"This is an excellent example of NextChoice working with leading technology companies like IBM to deliver solutions that help our mutual clients win in the marketplace," said Dick Andersen, CEO of NextChoice. "It's all about providing client value, about providing integrated offerings that help them enhance the buying experience for customers patronizing their stores."
NextChoice is a self-service software provider to the restaurant and grocery industries.
Giant Eagle is a major regional supermarket retailer with 158 corporate and 65 independently owned and operated supermarkets in addition to more than 130 fuel and convenience stores throughout western Pennsylvania, Ohio, north central West Virginia and Maryland.
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