BRENTWOOD, Tenn. -- MAPCO Express Inc. has announced the signing of a three-year software licensing agreement with PeopleAnswers for the convenience store chain to use the PeopleAnswers HR solution to assist in selecting and hiring corporate positions and store-level staff.
MAPCO will use the science-based PeopleAnswers assessment test to prescreen and assess new team members at its corporate office and in all retail locations, including customer-facing positions such as sales associates and customer service leaders. PeopleAnswers helps improve hiring decision quality while also helping recruiters and store managers work more efficiently. Managers will also use PeopleAnswers as a guide for candidate interview questions and to support the hiring process.
"When customers visit a MAPCO store, they want to come in, have a great experience and receive outstanding service. Our employees are the key to achieving that experience," said Jennifer Boulton, MAPCO's vice president of organizational development. "As we continue to seek best practices to improve our processes, we selected PeopleAnswers as an easy-to-use tool that helps our recruiters and hiring managers build teams of people who deliver service that will keep customers coming back."
Gabriel Goncalves, CEO and president of PeopleAnswers, said, "Dozens of retailers have experienced an increase in sales in addition to higher employee retention after using PeopleAnswers to improve the quality of employees hired. PeopleAnswers will help support MAPCO's goal to improve its human resources processes with a consistent, efficient pre-employment assessment solution."
Dallas-based PeopleAnswers provides patented web-based talent assessment systems to help maximize the quality of every hire, reduce turnover and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management and retail.
A division of Delek US Holdings Inc., Brentwood, Tenn.-based MAPCO operates approximately 375 stores in seven Southeast states under the names MAPCO Express, MAPCO Mart, East Coast, Fast Food and Fuel, Favorite Markets, Delta Express and Discount Food Mart. The retail segment supplies fuels and merchandise throughout the network of stores.
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