NCR held a leading market share in all regions, and since VDC Research Group added self-checkout to its Retail Automation Practice in 2002, it said.
"[image-nocss] NCR Corp. is among a short list of forward-thinking retail automation vendors that have demonstrated the ability to envision and address the oft-competing requirements of retailers and their customers, for security and flexibility in their retail solutions," VDC Research Group's executive vice president Christopher Rezendes said.
Another firm, RBR Research, corroborated these findings in its June 2010 report, "Global EPOS & Self-Checkout 2010." According to the report, NCR is the world's largest self-checkout supplier in terms of installed base with a market share almost three and a half times higher than its closest competitor. More than two-thirds of all self-checkout terminals in the UK are NCR devices and NCR accounts for more than half of all self-checkout installations in EMEA. NCR has held the global market leader position since RBR Research began following self-checkout in 2009.
More than 150 retailers from 12 different retail segments and more than 21 countries use NCR SelfServ Checkout, including AEON, Fresh & Easy Neighborhood Market, Quick Chek, Sainsbury's, Tesco and Woolworths.
"NCR's self-service technology is used by millions of shoppers every day around the world to make their checkout experience faster, easier and more efficient," said Mike Webster, vice president and general manager for NCR's retail line of business. "Our understanding of consumer behavior, strong partnerships with the world's leading retailers and continuous focus on self-service innovation has fostered our enduring market leadership."
In 2010, NCR has introduced several enhancements to its NCR SelfServ Checkout line, including a personal-sized checkout solution (50% smaller than the standard NCR one-bag self-checkout) to provide fully integrated security features, the enhanced NCR SelfServ Checkout Mini. NCR also issued a new release of its NCR SelfServ Checkout software, which delivers several enhancements that will help retailers implement self-checkout lanes faster and lower the cost of managing self-checkout terminals.
NCR helps retailers further optimize customer self-checkout with a full range of services, including a self-service help desk available with support for 10 languages, it said.
Boston-based VDC Research Group (VDC) is a technology market research and strategy consulting firm that advises clients in a number of technology markets, including automatic identification and data collection, embedded hardware and systems, embedded software and tools, industrial automation and control and mobile and wireless.
London-based RBR is a leading research and consulting firm specialized in the areas of cards, payments and automation in the banking, retail and hospitality sectors.
NCR, Duluth, Ga., is a global technology company offering assisted- and self-service solutions and support services for retail, financial, travel, healthcare, hospitality, entertainment, gaming and public-sector organizations in more than 100 countries.
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