As part of the total solution, NCR provided staging, installation and project management services to ensure an efficient rollout with minimal disruption to store operations. NCR also provides technology [image-nocss] support services to Pilot under an existing maintenance agreement.
"With the complexities of transactions that occur in travel center operations, we sought a point-of-sale device that was 'retail hardened' to meet the speed demanded by our customers while reducing overall cost of ownership," said Pilot senior vice president and chief financial officer Mitch Steenrod. "The NCR RealPOS 70XRT exceeds those requirements."
Pilot also installed NCR Retail Systems Manager (RSM) in selected store locations. RSM is a remote monitoring and management software solution with a "help-desk-friendly" interface. The NCR RealPOS 70XRT offers Intel Active Management Technology with "out-of-band" remote management capabilities, allowing the help desk to manage the workstation even if the operating system is corrupted or the workstation is turned off.
"Pilot's technology strategy reflects their commitment to customer service and results-oriented approach to business," said Mike Webster, NCR vice president and general manager for retail and hospitality solutions. "NCR POS solutions are purpose-built for retail...enabling us to readily match Pilot's requirements and earn their business."
In addition to the checkout, Pilot's restaurants use NCR POS technology, and NCR self-service kiosks are available in every Pilot store. One kiosk serves as a truck driver kiosk, enabling drivers to obtain receipts for many of their transactions in the Pilot store without having to wait in line at the checkout. A second kiosk in each Pilot store is dedicated to human resources applications.
Knoxville, Tenn.-based Pilot Travel Centers is the nation's largest operator of travel centers and largest seller of over-the-road diesel fuel. It owns and operates 306 travel centers in 39 states coast to coast.
NCR, Duluth, Ga., is a global technology company offering assisted- and self-service solutions and comprehensive support services addressing the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations.
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