"IDM ties our reporting systems and controls together, while giving us peace of mind that every dispenser and in-store device is working the way it should," said Mark Wilson, director of store support [image-nocss] at Altoona, Pa.-based Sheetz. "We can make sure our customers experience the perfect environment in our stores; they get sandwiches made with fresh ingredients, and their fillup will be fast and efficient."
Wisdom IDM enables Sheetz to remotely monitor and control in real-time the various devices and systems at their stores, including:
Fuel dispensers. Automatic tank gauges. Heating and air conditioning systems. Coolers. Lights. Food and beverage equipment. People counters. Car washes. CO2. The system helps Sheetz maximize equipment uptime through proactive maintenance, reduce food waste, cut energy consumption, optimize the store environment, track and analyze the effect of promotions and benchmark equipment and store performance, the companies said.
Wisdom IDM provides a suite of browser-based dashboards, reporting, alarming and decision support applications for easy management access and review, said Gilbarco. The system enables management by exception. For example, a retailer who established in advance that a given cooler should operate within a specified overall temperature range will get an alarm notice if the cooler temperature goes out of that range. Similarly, he or she is notified when a fuel dispenser needs a filter changes or a new roll of receipt paper.
"Wisdom IDM provides a tangible return on investment by consolidating data from different parts of the operation for better, quicker decision-making and a competitive edge," said Fawaz Khalil, Gilbarco's director of service marketing. "By providing capabilities like remotely updating prices on the POS system and tracking sales with site traffic data, IDM allows c-store owners to manage their businesses from virtually anywhere."
Gilbarco Veeder-Root and Gasboy are leading suppliers of fuel dispensers, payment systems, integrated fuel control, site management and support services for petroleum marketers and commercial fueling enterprises worldwide.
Altoona, Pa.-based Sheetz is one of America's fastest growing family-owned and operated convenience store chains, with more than $4.9 billion in revenue for 2008 and more than 13,000 employees. The company operates more than 360 convenience locations throughout Pennsylvania, West Virginia, Maryland, Virginia, Ohio and North Carolina. All Sheetz convenience stores are open 24 hours a day, 365 days a year.
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