"It is imperative that VeriFone merchants continue to receive support to accept card payments without any disruption. VeriFone has a fiduciary duty to protect its intellectual property, but we have a 30-year reputation of quality that demands we protect our merchants first and foremost," said VeriFone CEO Douglas Bergeron. "Our extensive support desk resources will allow VeriFone to efficiently provide customers with a high level of service and shield them from the impact of litigation. We are making a special offer to provide this support free to all Heartland customers throughout the balance of their current Heartland processing agreement."
VeriFone estimates that 75% of Heartland customers in the retail, restaurant and petroleum markets rely upon VeriFone systems. VeriFone is encouraging merchants currently supported by Heartland to immediately begin making arrangements to receive technical support from VeriFone.
Heartland merchants need to register for this free support before Dec. 15, 2009, to ensure uninterrupted continuation of support. This offer is absolutely free and is made only to ensure that any future technical support issues can be resolved expeditiously by VeriFone, the company said.
Heartland customers with VeriFone products must register online at http://heartland.verifone.com. To register by phone, customers should call (888) 887-8199.
San Jose, Calif.-based VeriFone is a global leader in secure electronic payment solutions. VeriFone provides expertise, solutions and services that add value to the point of sale (POS) with merchant-operated, consumer-facing and self-service payment systems for the financial, retail, hospitality, petroleum, government and healthcare vertical markets. VeriFone solutions are designed to meet the needs of merchants, processors and acquirers in developed and emerging economies worldwide.Click the Download Now button below for a VeriFone FAQ on Heartland.
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