CSP Magazine | August 2011

Customerz Firzt

Sheetz's customer-centric retooling pays off with CSP-Service Intelligence Mystery Shop win.

Also In This Issue: 

Special coverage from the fourth annual FARE (Foodservice at Retail Exchange)

Cover Story

Taking the Mystery out of the Shop

By 
Samantha Oller, Senior Editor/Fuels, CSP

Retailers' winning factors show importance of customer service.

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Customerz Firzt

By 
Linda Abu-Shalback Zid, Senior Editor

Sheetz's customer-centric retooling pays off with CSP-Service Intelligence Mystery Shop win.

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Opinion

Learning from the Sheetz Family

By 
Paul Reuter, Founder and former CEO, CSP

In the early years, the industry was much smaller and intimate. It was about a host of personalities who pioneered convenience retailing.

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Editor's Note

What’s Your Grade?

By 
Mitch Morrison, Vice President & Retail Executive Platform Director, Winsight

The queue started to grow dangerously long, and the snarl of put-out customers suggested a bad scene at the checkout.

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Features

Carton Conundrum

By 
Linda Abu-Shalback Zid, Senior Editor

Cigarette carton sales a double-edged sword' for c-store retailers.

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Movin’ on Up

By 
Abbie Westra, Director, Editorial, CSP

Yogurt, snack-cheese sales escalate as categories find new homes.

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Security Detail

By 
Angel Abcede, Senior Editor/Tobacco, CSP

Data protection, PCI compliance efforts yield mixed results; distributor class in crosshairs.

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Special Coverage

Smokin’ FARE

By 

Coverage from the fourth annual FARE (Foodservice at Retail Exchange).

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Back Rumor

August 2011 Back Rumor

By 

BR hears J.F. met the pope in Rome. BR wonders if the pope will ever be the same.

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