Biography

Anthony Analetto

President, SONNY's/The Car Wash Factory...

Articles by
Anthony Analetto

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CSP Magazine

Industry View: What Business Are We Really In?

Industry transformations don’t usually happen suddenly. The future is always far away. It’s easy to ignore the inconvenient indicators that pop up to tell us change is on the horizon. But how far off is the future? And are you ready for it?

CSP Magazine

Industry View: Who’s on First? The Car Wash?

Many gas stations have evolved to sell packaged foods and ultimately became c-stores that sell gas. Many of those will become a food retailer first that also sells gas. But if you’re among the readers who cringe at the idea of retailing anything with a shelf life shorter than a candy bar, there’s another direction: becoming a professional car wash first that also sells gas.

Whatever happened to the good ol’ days of customers going directly to a store manager and informing him or her of their dissatisfaction? Shoppers now have the ability to share their experience by writing reviews or sharing their experience via social media.

In-bay automatic to mini-tunnel conversion, while certainly not new, is suddenly a main topic of conversation in car washing.

How many customers left your property today with a plan for the next time they would return? Will they be back tomorrow for their morning cup of coffee? Or next Wednesday to get their car washed?

What if there is an opportunity, or dire need, to reinvent your entire business model? Need-based reasons are painfully obvious. Few stand by and board up their business without a fight.