Biography

Bob Johnson

President and CEO...

Articles by
Bob Johnson

Page 1
CSP Magazine

Industry View: Roll with Technology Changes

Consider the more recent initiatives in the c-store industry that will demand even more technology innovation: loyalty marketing, mobile payments, digital couponing and digital currencies, EMV, data security and protection of consumer information, etc. Successfully addressing these new initiatives will require a solid technology foundation in place within your organization.

Characteristics of Successful Tech Projects

The convenience and petroleum industries have spent a considerable sum of money investing in technology projects over the past several decades.

Mobile payments and the mobile wallet are getting considerable buzz these days. The concept seems like a winner of an idea because it sits at the intersection of money, sexy technology and the point of purchase, representing 15 billion to 40 billion retail transactions in February 2013 alone.

Many c-store operators are finding themselves in a defensive posi­tion—surrounded by competitors who’ve already implemented loyalty programs.

At the recent 2012 NACS State of the Industry Summit, it was no surprise to hear that costs are higher, margins are slimmer and competition is stronger and more varied than ever before.