Biography
Cameron Watt
President & CEO, In-Touch Insights...
Contact CameronCameron Watt is president and CEO of In-Touch Insight Systems. Reach him at cwatt@intouchinsight.com.
Articles by
Cameron Watt
Page 1Company News
Opinion: Why Has the Front Line Been Left Out of the Tech Evolution?
Retailers need to empower those who work closest with customers
CSP Magazine
Mystery Shop 2016: Definitely Measure, But Make It Better
Too many retailers aren't measuring the right thing when it comes to mystery shops.
This year, Service Intelligence took advantage of the latest trends in mobile data collection to complete our annual petroleum-convenience store benchmarking study with CSP. Thrilled with the results, we wanted to give you a look at these trends, and some insights into how you can adopt them to measure your performance and drive improvement across your locations.