CSP/Service Intelligence Mystery Shop

Mystery Shop: 


Top Performer: Employees
Overall Score: 92.2%
Study Average: 91.9%
Tulsa, Okla.
No. of Stores: 
Number of mystery-shop audits conducted: 
Report Highlights
SectionScoreStudy Average
Employees 100% 97.1%
General interior 95.2% 90.9%
Exterior cleanliness 94.8% 92.7%
Pump islands 93.9% 88.1%
Restrooms 93.4% 91.5%

Subsections where QuikTrip earned a score of 100%:

  • All on-duty employees wearing a uniform including a nametag
  • All on-duty employees well-groomed
  • Exterior signage in good condition
  • Fountain-drink area fully stocked with supplies
  • Sandwiches look appealing (fresh and attractively presented)

Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.

Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.

About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.