CSP/Service Intelligence Mystery Shop

Mystery Shop: 


Altoona, Pa.
No. of Stores: 
Number of mystery-shop audits conducted: 
Report Highlights
SectionScoreStudy Average
Employees 100% 97.1%
Sandwich cooler 96.4% 94.3%
Fountain drinks 94.6% 93.0%
General interior 93.9% 90.9%
Dairy cooler 93.1% 92.7%
Coffee 92.9% 92.2%

Subsections where Sheetz earned a score of 100%:

  • All on-duty employees wearing a uniform including a nametag
  • All on-duty employees well-groomed
  • Cash counter clean
  • Coffee area fully stocked
  • Fountain-drink area fully stocked with supplies
  • Procedure for taking the temperature in the dairy cooler
  • Procedure for taking the temperature in the sandwich cooler

Calculation notes: Overall scores are calculated using all score questions on the survey. Each question is given an equal weight.

Category scores (exterior, dairy cooler, coffee, etc.) are calculated using all scored questions in that category. Each question in the category is given an equal weight.

About the audits: Audits were conducted between April 24 and June 4, 2014. Audits could be conducted between 11:30 a.m. and 7:30 p.m. any day of the week.