DALLAS -- Labor challenges loom large in convenience stores. From recruitment and training to retention and turnover, the channel continually works to win the war for talent. On the restaurant side, however, it appears that operators saw some relief on hourly turnover last month, according to Dallas research firm TDn2K. Beyond hourly staff, however, management turnover continued to increase through November, as reported by Restaurant Business.
For the past three months, hourly turnover has been on the decline, according to the firm’s Restaurant Industry Snapshot. On the other hand, restaurants are continuing to report some of the highest management turnover that they’ve seen in the past 10 years—a trend that will likely carry into 2018, according to TDn2K.
Swelling management turnover rates might be especially damaging to operators. The company’s People Report studies show management retention impacts restaurant sales and traffic performance. Raising base pay, boosting bonus targets and investing in manager training and development have helped increase management turnover, according to the research.
Although retention is a major pain point for restaurant operators, finding talent to begin with can be a hurdle when the national unemployment rate clocks in at 4.1%, according to the Bureau of Labor Statistics.
Although the United States added only 148,000 jobs last month, the economy still ended on a high note over time, said Joel Naroff, president of Naroff Economic Advisors and a TDn2K economist. “Job gains averaged a very strong 204,000 per month during the final quarter of the year," he said. "Given the lack of workers, that pace is likely to be unsustainable. The strong demand for new employees boosted hourly wages, though, adjusted for inflation, the increase was not great.”
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