LOS ANGELES -- Washos, an operator in the mobile car-cleaning industry, has implemented a routing algorithm that it said can now send detailers to its service areas within 60 minutes instead of the previous three hours. It also has launched its first subscription option.
A major enhancement to the company’s proprietary routing and dispatch system has made the shorter service time possible, it said. Francois Pradel, one of the co-founders of Washos, developed and implemented a new algorithm in the scheduling system. The new system now allows the app and website to display real-time availabilities based on precise parameters such as customer location, package chosen, traffic and more.
“Our automated dispatch system allows us to kill multiple birds with one stone,” said Benjamin Guez, co-founder and vice president of engineering for Washos. “Our customer experience is 10 [times] better since we give a real-time transparency regarding our availabilities. Dispatching and routing was previously operated by a person who reached what was humanly possible. Now, thanks to our new automatic computing, from 100 to 1,000 bookings a day, we won’t feel the difference and neither will our customers.”
This feature is not only an improvement for the consumers, but also for the detailers, the company said. It optimizes routing in real time, which means more jobs, less driving time and fewer gaps in between each job they complete. “With [more than] 50 detailers delivering up to eight bookings per day, we needed a technical solution to optimize the planning and guarantee more comfort to our technicians,” said Kevin Guez, co-founder in charge of the operations at Washos.
Washos has also launched its first subscription plan.
“With more and more returning customers, we wanted to give more control and reward the loyalty with cool and long-awaited features,” said Bertrand Patriarca, co-founder and CEO of Washos. One of the features includes the ability of returning customers being able to request their favorite detailers and technicians.
“Our detailers are the cornerstone of our development,” Patriarca said. “It was obvious we needed to guarantee the consistency to our customers when they enjoyed their first wash with Washos.”
Washos expects to continue its growth in Los Angeles and Orange County, he said, and it is preparing to expand to other cities such as San Diego. The company is setting itself up for nationwide expansion while continuing to work closely with its networks, he said.
Washos is a Los Angeles-based startup that delivers mobile car washes and detailing services to areas in Southern California via an app and website.