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Three Retailer Road Maps to Getting Stuff Done

CRU speakers detail their strategies for excellent customer service, promotions, ops

CSP Magazine

Diversions: Winning the Year's Big Race

For Las Vegas convenience retailer Duane Shields, the thrill of driving in a 250-mph drag race is outmatched only by taking the year’s most coveted prize.

The future of the convenience-store industry may very likely be one that is not driven by fuel purchases, as the transportation fuel universe becomes more complex, fragmented and less important.

The whole idea of using data to harness the consumer psyche feels unnatural.

Each year, about two-thirds of convenience retailers say they plan to keep their prepaid offer as it is. See where the survey results stand today.

CRU speaker offers advice on untangling a retailer's image on the web

As the cogs of 2015 start turning, specific technology projects start rising in importance. To help shed light on where things are headed, convenience retailers Jenny Bullard of Flash Foods and Scott Hartman of Rutter’s Farm Stores offered up their lists of top tech themes.

The all-important millennials are looking for a more personal relationship with their favorite brands. They expect mobile offers and rewards for their loyalty and will share their experiences.

While the U.S. Food and Drug Administration’s proposed deeming regulations on cigars, pipe tobacco, e-cigarettes and hookah tobacco that were released in August have garnered most of the industry’s attention, there are other important issues and actions that the FDA is working on that may affect tobacco retailers in the future.

Five ways to help keep them that way

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