Cleanliness
Most (89%) convenience-store operators have installed plexiglass barriers at checkout, while 87% have provided hand sanitizer inside the store, according to the survey. Additionally, nearly a quarter (24%) of operators have offered hand sanitizer at the gas pumps.
“Customers really appreciate observing our associates cleaning, continually wiping down high-touch points in the store and keeping our fueling dispensers clean and in tip-top shape,” Dennis McCartney, director of operations for Landhope Farms, a three-store chain based in Kennett Square, Pa., told NACS. “I think the pandemic has really made it necessary for convenience stores to enhance a ‘culture of cleanliness’ throughout the property, both inside and at the pump. This will continue to be an important issue and an important continuing aspect to our everyday business.”
Rainbo Oil Co., Dubuque, Iowa, owner of five Kwik Stop convenience stores, is focusing on safety by ensuring adequate supply of protective gear and cleaning supplies throughout the pandemic, the company told NACS.