OAK BROOK, Ill. -- Nominations are now being taken as CSP begins its search for the convenience stores or chains with the best Customer Service, Community Involvement and Operational Excellence in the industry. CSP is seeking nominees in these three categories for its seventh annual Outlook Awards, which will be awarded during the Outlook Leadership Conference in Salt Lake City, August 7-10.
Your suggestions are welcomefor your own store, a competitor or, if you are a supplier, then a retailer you have seen doing things right in one of the three categories [image-nocss] listed above. Nominations can be e-mailed to CSPinquire@CSPnet.com.
For the second year in a row, CSP will be working with Toledo, Ohio-based Ritter & Associates Inc. on the Operational Excellence and Customer Service awards. The company will mystery shop nominated retailers for each category to determine the chains or stores most deserving of the awards.
The 2004 award winners were:Pilot Travel Centers, Knoxville, Tenn., for Customer Service SSP Partners, Corpus Christi, Texas, for Community Involvement Wallis Cos., Cuba, Mo., for Operational Excellence
Other previous winners have included 7-Eleven of Oklahoma City, Alimentation Couche-Tard, Douglass Distributing, East Coast Oil, J&E Oil, Kum & Go, Love's Country Stores, Q-Markets, Quick Chek, QuikTrip, Sheetz, Spectrum Stores, Sunoco, Tosco, Town & Country, Wawa and Zooms.
Nominations should include the name, town and phone number of the store or chain, the category in which they are being nominated and a brief explanation of the programs or services the nominees have offered to bring excellence to their companies.