In this episode of “At Your Convenience,” Rachel Gignac, conference content manager at CSP's parent company, Informa, talks to Cameron Watt, president and CEO of Intouch Insight.
Their conversation explores how the annual Mystery Shop audit, which CSP partners with Intouch Insight for, has evolved over the past two decades, from basic service checks to a more comprehensive focus on cleanliness, food safety and overall customer experience. Watt shares how technology is reshaping service speed and satisfaction and how operators are using these insights to strengthen loyalty and operational performance.
He also looks ahead to emerging trends and how convenience retailers can continue raising the bar to meet growing consumer expectations.
“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.
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