Customer Engagement Forum
Formerly C-Store Loyalty Forum
March 26-28, 2019 I Rosemont, IL
Research tells us a loyalty program can help improve customer retention and engagement. But retailers who overlook the basics of clean stores with a well-stocked product assortment are sure to fail to earn new customers and keep them coming back. The third annual CSP Customer Engagement Forum, formerly known as Loyalty Forum, helps retailers craft a winning loyalty program or enhance an existing one to assure their brand is top of mind with every consumer segment in the market. Ignore any aspect of loyalty and today’s shopper will pass you by in favor of the competitor that offers superior service delivered in the right way, at the right time and to the right consumer.