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Foodservice

2017 Mystery Shop: Foodservice

Family Express most consistent; Rotten Robbie leads at the fountain

Foodservice programs allow retailers set themselves apart. While several retailers earned ratings of 100% for a variety of foodservice cleanliness measures, Family Express was most consistent in food, and Rotten Robbie was a leader at the fountain.


Coffee

Was the coffee area clean?

ChainScore
Rotten Robbie100%
Rutter's Farm Stores98.5%
United Pacific97.2%

Was all coffee equipment operational?

ChainScore
Rutter's Farm Stores100%
Enmarket100%
Family Express98.4%

Fountain

Was the fountain-drink machine and area clean?

ChainScore
Rottern Robbie100%
QuikTrip98.1%
Kwik Trip96.0%

Were all flavors on the fountain-drink machine operational?

ChainScore
Rotten Robbie100%
Rutter's98.5%
RaceTrac96.8%

Sandwich Cooler

Did the sandwiches look appealing (fresh and attractively presented)?

ChainScore
Family Express100%
Parker's100%
QuikTrip100%
Rutter's Farm Stores100%

Were the sandwiches within their expiration date?

ChainScore
Enmarket100%
Family Express100%
Rotten Robbie100%
Rutter's Farm Stores100%

Was the sandwich cooler clean?

ChainScore
Family Express100%
Rotten Robbie100%
United Pacific100%

Was the temperature in the sandwich cooler within the range of 32 F and 41 F?

ChainScore
United Pacific97.0%
Rutter's Farm Stores96.9%
Enmarket94.6%

Combo Deals

Did this location have food combo deals?

ChainScore
Maverik100%
Rutter's Farm Stores100%
Kum & Go99.0%

Was there any promotion material for the food combo deals in the store?

ChainScore
Maverik100%
Family Express100%
United Pacific100%

Next: Customer Service

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