MENOMONEE FALLS, Wis. — Commercial-equipment manufacturer Alto-Shaam has won the Extraordinary Service Award at the inaugural Foodservice Equipment Distributors Association (FEDA) Gold Awards.
Alto-Shaam has been honored for its exceptional customer experience and dedication to operators, dealers and distributors at every touchpoint, the company said. Following a people-first approach, Alto-Shaam has built a complete system of support before, during and after the sale, including customer service, technical service and culinary support.
“We are truly honored and humbled to be the first manufacturer recognized for extraordinary service through FEDA’s new Gold Awards,” said Steve Maahs, president and COO of Alto-Shaam. “People are our priority, and we strive to exceed expectations in every interaction. For us, this means always living our values of highest quality, family, innovation, value, education and service.”
As part of its people-first approach, Alto-Shaam offers educational programming to support its customers and partners. These include free A Taste of Alto-Shaam demonstrations, onsite consultations, custom employee training and support and hands-on learning events for customers, among many others.
“I want to thank our Alto-Shaam family members and our valued partners for supporting our mission to deliver superior service,” Maahs said. “From our culinary and sales team, providing personalized training and consultation, to our technical and customer service teams and partners around the world, this would not have been possible without your dedication to our customers.”
Founded in 1955, Menomonee Falls, Wis.-based Alto-Shaam offers cook-and-hold ovens, convection ovens, combi ovens, multi-cook ovens, chillers, warming cabinets and drawers, heated buffet and display cabinets, merchandisers and rotisseries.