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Foodservice

FriendShip Earns Award for Best Service, Coffee

Retailer's freshly ground coffee is attracting attention
Photograph courtesy of FriendShip Food Stores

FREMONT, Ohio -- FriendShip Food Stores has earned local recognition for its customer service and coffee program.

The Beacon News honored the Fremont, Ohio-based convenience store with an award for best customer service among businesses in Ottawa County, Ohio. The newspaper also honored FriendShip for having the best c-store coffee and as the second-best coffee purveyor among all retailers and restaurants.

“Over the past five years, we have taken our commitment to customer service to entirely new levels, and our loyal customers have clearly noticed the way our store hosts are delivering on our promise,” said Kevin Campbell, director of marketing for FriendShip. “Many companies talk about customer service, but we work on it and talk about it every day. In fact, we just held our annual banquet to celebrate the amazing ways our retail hosts consistently delight our guests by providing them with 'wicked awesome customer service.' ”

The c-store chain updated its coffee offerings with a focus on fresh. The drip coffee is made with freshly ground beans hand-picked from mountainside coffee farms. “We have completely revamped our coffee program over the past year, evaluating and modifying our entire supply chain,” said Ed Burcher, vice president of foodservice. “We are now grinding beans in-store, rotating our limited-time offers more consistently and have changed most equipment to enable us to brew a tastier, more consistent cup of coffee that delights our guests.”

This summer FriendShip unveiled its new foodservice concept, FriendShip Kitchen. During the grand-opening festivities, the chain gave away free coffee and cappuccinos to customers, and customers received free travel mugs. The proprietary restaurant features the retailer’s hand-breaded chicken, burritos, pizza and breakfast sandwiches.

FriendShip is the retail division of Beck Suppliers Inc., a vertically integrated retail and wholesale petroleum marketer. It has approximately 30 stores.

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