CHICAGO — Picture this: A food-focused convenience store with no dine-in seating or self-serve options. Roller-grill hot dogs are now individually wrapped and placed in heated merchandisers behind the counter. Clerks bounce from the register to the beverage fountain and back to serve drinks and ring up customers, while delivery drivers sporting Uber Eats or Grubhub gear pop in and out with new orders. Employees are scrubbing every touchpoint of the store, and when a customer checks out, they rush to wipe his or her fingerprints from the PIN pad.
The coronavirus pandemic has altered the foodservice industry as we know it, and for c-stores, prioritizing safety over ease and portability is inevitable as food programs reopen.
On this episode of “At Your Convenience,” CSP editors Jackson Lewis and Brett Dworski break down what c-store operators must do consistently in the following months and years to rejuvenate their foodservice programs in a post-pandemic world. This episode is in conjunction with CSP’s August cover story, “Rebooting Foodservice After COVID-19.”
“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.