CHICAGO -- In a world in which fuel choices and payment options are fixed, the next generation of fuel dispensers promises to save humans from the tyranny of the one-size-fits-all transaction. They’re pretty fun to use, too.
At the 2017 NACS Show in Chicago, manufacturers showed what some are calling the “fuel dispenser of the future.” From a distance, they look like oversized iPads attached to a fuel pump, glowing brightly against an otherwise sedate piece of hardware. Closer up, one notices a similar customizable interface along with a slew of technologies not yet on the forecourt—think biometric recognition and connected-car functionality.
These prototypes are still very much in the concept phase, but their potential to transform the fueling experience is real.
“Buying gasoline today is imagined by some to be a distressed purchase,” says Scott Negley, director of global products, dispensers and hardware for Dover Fueling Solutions, Austin, Texas. “From a user experience, it’s not exactly smooth, intuitive or makes you want to come back.”
Here’s where technology can help smooth out many of the rough edges of filling up.
“The goal is integrating the technologies together into an absolutely seamless, enjoyable experience that we believe will change the whole dynamic when it comes to retailing on the petroleum forecourt,” says Negley. Both Dover Fueling Solutions and Gilbarco Veeder-Root featured these technologies during the NACS Show. Here's a look at what's coming ...