General Merchandise/HBC

Convenience Retailing University to Look ‘Beyond the Shelf’ in 2020

Updated format adds more hours of category education and networking

CHICAGO CSP will bring its Convenience Retailing University (CRU) event to New Orleans in 2020 with the theme “Beyond the Shelf.”

As the convenience-store industry continues to face disruption from delivery, e-commerce and other channels of retail, knowing not only how to combat but also overcome these changes is critical for a store’s success. CRU is not about rehashing the old. It’s about new approaches to driving core categories, new ways to integrate technology and new research to understand the fickle consumer.

Thus, CRU’s traditional format is getting an update, with eight different educational tracks that attendees can choose from, from foodservice and technology to operations. This new format will give retailers six total hours of category education (up from four hours) and more opportunities to network with colleagues who have similar interests.

“We’re really excited about the new CRU schedule. The new category tracks give retailers the opportunity to immerse themselves in specific areas of study,” said Steve Holtz, content director for CSP. “They also put retailers with like-minded attendees, providing opportunities to share ideas and discuss what’s happening in their category.”

Some prominent CRU speakers include Duncan Wardle, former head of innovation and creativity for Disney; Jesse Hirsh, owner of Metaviews Media Management Ltd.; and Donna Hood Crecca, principal with Technomic. Attendees will also hear from CSP’s award-winning editorial team, as well as Mitch Morrison, vice president of retailer relations for Winsight.

Other exciting agenda highlights include a Mardi Gras parade-watching party, local store tours and the  popular Category Management of the Year Awards presentation and dinner.

Convenience Retailing University 2020 will be held Feb. 18-19 at the Sheraton New Orleans. Retailers interested in attending should contact Jacob Winsor at (480) 337-3428 or

If you are interested in sponsoring Convenience Retailing University 2020, please contact your regional sales representative or email

CSP magazine is the leading source of information for the $600 billion convenience-retailing industry. Its award-winning editors provide actionable solutions and data-driven trends to key decision-makers who rely on this information to combat disruption. CSP annually hosts Convenience Retailing University and the Outlook Leadership conference, which are two large-scale leadership events, as well as 15 small-format meetings in its EduNetworking series.

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