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Indie Innovators

Indie Innovators

MICHAEL MENDEZ

“Our team’s goal has always been to make clean eating and drinking accessible to locals, so when we see or hear about a trending item, we try our best to start a conversation about incorporating it. T...

Indie Innovators

MELISSA ROSEN

“When we opened our first location in 2009, we received a consensus that what we were doing would only fly in Los Angeles. At that time, investing in certified organic and natural ingredients wh...

“Evaluate your menu and ask: What are the weakest items? Use ingredients that can be applied to multiple menu items, such as tomatoes for sauces/salsa, burgers and sausage. Our chili is homemade, and ...

“To retain customers, we have to learn their habits and develop one-on-one relationships. But this can’t happen without first building fortified relationships with employee team members. T...

“We get many one-time visitors passing through. Recognizing where each comes from and welcoming them makes customers feel special. All employees try to learn a simple phrase or word in multiple langua...

“We worked on developing a mobile app to support our growing online delivery service with students at the University of Wisconsin-Parkside. We kept it a local investment so not only is it more a...

“Create a shopping experience space that resonates with your neighborhood. A beautiful space designed specifically with your customers and community in mind makes them feel comfortable and want to sta...

"The ongoing challenge of keeping an organic soda fountain program maintained is actually rectified with YouTube videos, where you can fix anything. We started off not knowing anything about the machi...

“A healthy convenience store has a range of snacks and staples for all budgets that allow choice from mostly natural to very organic—with taste at the forefront. Ask omnivores, vegans, chi...

“We want customers to find their daily essentials without sacrificing quality for convenience. I recommend that retailers always keep their eye out for new and unique items to add, and customers might...