WEST DES MOINES, Iowa -- The Kum & Go convenience-store chain has been named the All-Star Service Organization of the Year 2015 by the National Customer Service Association. This annual award is presented to a single business that consistently maintains a focused culture of service excellence.
“Because of the excellent nominations received by the NCSA, it was a challenge for NCSA’s All-Star Award Committee to select a single organization to recognize,” said Bill Crutcher, president of the National Customer Service Association. He offered the example below to illustrate why Kum & Go was named the winner.
A man delivering an RV across the country had to stop on the side of the road in Omaha, Neb., after running out of gas. In the near distance, he saw a Kum & Go c-store and walked there for gas. Upon seeing the man enter, the manager asked him if he needed any assistance. After explaining the situation, the manager grabbed a gas can, took it to a pump and after filling it, directed the customer to his car, offering him a ride back to his RV. The customer then returned to the store to top off his tank and was offered a free cup of coffee for the road. He later shared his story and appreciation while visiting Kum & Go’s corporate office in Des Moines, Iowa. He added that while on the road, he always searches for a Kum & Go.
The National Customer Service Association (NCSA) is the focal point for customer-service education, development and support services in the United States and is committed to helping its members achieve service excellence for every customer in every business every time.
The fifth-largest, privately held and company-operated convenience-store chain in the United States, West Des Moines, Iowa-based Kum & Go is an industry pioneer that has grown since 1959 to operate more than 430 c-stores and 11 states (Iowa, Arkansas, Colorado, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota and Wyoming).Members help make our journalism possible. Become a CSP member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.