IRVING, Texas -- “We have to get maniacal about getting customer-focused.”
Dawn Gillis, senior director of IT operations and customer service for Irving, Texas-based 7-Eleven Inc., recently went into detail with e-newsletter Retail Customer Experience about the convenience-store chain’s push to become a bigger player in the technology scene to better align with its customers.
Here are three ways the convenience giant is using tech to improve the customer experience …