RICHMOND, Va. --GPM Investments LLC has selected ViryaNet Ltd.'s ViryaNet Cloud and ViryaNet G4 Field Application for its retail network of more than 470 company-owned and more than 140 dealer- and jobber-operated gas stations and convenience stores, ViryaNet told CSP Daily News.
The software solution optimizes and allows for the continuous improvement of service processes for mobile workforces.
The retailer needed a system for facilities maintenance and environmental management that could manage a wide array of work creation models, assign and dispatch to both in-house and subcontractor resources, extend field reporting to accommodate a variety of smartphones, streamline call closing and invoice processing, improve parts and asset tracking and increase operational visibility via key performance indicators and dashboards.
It selected ViryaNet for its solution that includes scheduling, dispatch, inventory and parts management, invoice verification, timesheets and performance management.
ViryaNet Cloud delivers ViryaNet G4 over a trusted cloud infrastructure in a proprietary deployment model.
The convenience store chain's in-house technicians and subcontractors will use the ViryaNet G4 Field Application to automate status updates that are currently logged via an interactive voice response (IVR) system; generate and accept quotes; order parts from a warehouse or supplier; report parts usage and expenses; manage assets, including asset tags and warranty information; and send work completion details for invoice verification.
"With ViryaNet Cloud, this convenience store chain can increase efficiencies at all levels," said Memy Ish-Shalom, president and CEO, ViryaNet. "With hundreds of stores to manage and maintain, ViryaNet Cloud can help them improve accuracy, provide visibility and streamline processes."
Westborough, Mass.-based ViryaNet delivers mobile workforce management solutions that guide, automate and optimize field service work. ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources and enabling mobile field communication and are delivered in industry-specific configurations.
Richmond, Va.-based GPM operates as Fas Mart and Shore Stop convenience store chains. Under GPM Southeast, Wilmington, N.C., it also owns the Scotchman, Young's, Li'l Cricket, Everyday Shop, Breadbox and Cigarette City c-store brands.
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