WHITEHOUSE STATION, N.J. --QuickChek has partnered with Xpedient, a wholly owned subsidiary of Advanced Solutions Inc., for Xpedient to provide a self-serve kiosk software to the chain's entire convenience store foodservice operation.
QuickChek began working with Xpedient on a tool to deliver a higher level of customer service, while providing a universal, customizable and user-friendly foodservice ordering experience to each store.
"We needed a process that was simple and easy to execute to deploy the content to over 600 kiosks in our stores," said Maria Fidelibus, QuickChek vice president of information technology.
After a thorough analysis of the QuickChek c-store business model, the Xpedient team was able to understand the specific challenges and solutions needed to help design a comprehensive kiosk ordering system to interact with customers and employees in a harmonious manner.
With QuickChek managing between three and five different content sets all varying by store, the Xpedient system makes it easy to manage and understand how the flow of information will work for each customer in each store type.
The system features the ability to guide portion control, giving cost savings to the stores with less waste.
"We are able to now really understand and communicate with our employees this particular recipe gets this amount of cheese, this amount of toppings, based on what is being built to order," said Jennifer Vespole, QuickChek's director of foodservice. "We're able to control all of the ingredients that go on that sandwich and understand what our base cost is for every product."
In addition, the origination button tracking feature has allowed for the analysis of product placement within the kiosk system, allowing a better understanding of customer preference and utilization.
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Xpedient operates as a software company providing business solutions through self-serve kiosk applications. Its activities include software development, consulting, implementation, training and support services for the principal product Xpedient Pro. The Xpedient software platform is a scalable enterprise solution that allows businesses to create, manage and deploy a wide array of self-serve kiosk applications such as food ordering, retail, product locator, human resource, hotel check-in, medical, manufacturing and ticketing applications. The Louisville, Ky.-based company is an Advanced Solutions Inc. company.
Whitehouse Station, N.J.-based QuickChek operates 137 convenience stores throughout New York and New Jersey.
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