Delivering the solution on the same scalable platform that already supports many RedPrairie customers, Jon Lawrence, RedPrairie vice president of workforce management, [image-nocss] described the updates as stemming from three trends in usability as a whole.
"In a customer survey we conducted recently, Workforce Management users provided tremendous insight into simplifying daily activities even further," said Lawrence. "In particular, our users supported dynamic, action-oriented navigation, extendable product functionality and an integrated experience in accessing other applications. These three features can improve efficiency in daily operations for both retail and hospitality companies."
He added, "Users, particularly store and hospitality managers, don't necessarily think about application functions in their daily activitiesthey think in terms of actions that are required to operate the business. Our solution will further simplify the user experience and enable critical operations activities to be identified and completed in minutessometimes even secondswith a single click."
Feedback from RedPrairie's prerelease surveys about the enhanced solution has suggested that an even stronger focus on a simplified end-user experience enables managers at the site level to spend more time with their employees and customers. Such measures can lead to significant benefits, including increases in sales and customer retention, as well as a higher level of manager satisfaction, with more attention to policy over procedure.
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