When the checkout line serpentines around the coffee bar, what do you do?
When the toilet paper and hand towels run low in the restroom, who makes sure they don’t go empty?
When the pots of coffee empty to less than a cup, who’s replacing it with a freshly brewed pot?
Simple questions, easy answers, difficult execution.
Members help make our journalism possible. Become a CSP member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.