With overall Mystery Shop scores within 0.2 percentage points of each other, QuikTrip convenience stores just barely came out on top with a score of 96.1% to Kwik Trip convenience stores' 95.9%.
In the Mystery Shop break down, QT earned scores of 100% in following researched area:
- All exterior signage in good condition
- All on-duty employees wearing a uniform including a name tag
- All on-duty employees well-groomed
- Ceiling clean (tiles and vents)
- Coffee area fully stocked
- Employees overall
- Pump island properly supplied
- Restroom properly stocked
- Sandwiches have expiration/made-on dates
- Sandwiches look appealing (fresh and attractively presented)
The Tulsa, Okla.-based retailer also earned the highest ranking for maintaing a clean coffee area.
Meanwhile, KT earned scores of 100% for:
- All exterior signage in good condition
- All on-duty employees well-groomed
- Coffee area fully stocked
- Dairy cooler in proper temperature range
- Fountain-drink area fully stocked with supplies
- Restroom properly stocked
- Sandwiches have expiration/made-on dates
The La Crosse, Wis.-based c-store chain also earned the highest rankings for parking-lot cleanliness, dacooler cleanliness and restroom cleanliness.
The two chains tied for the highest ranks for pump-island cleanliness and having sandwiches within their expriation date.
CSP collected a number of other statistics and achievements by each chain to see how they stack up with one another:
NEXT: Complete Mystery Shop Results
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